Move emails from inbox to PST results in two index entries

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Move emails from inbox to PST results in two index entries

Postby boblinthewild » Mon Jun 03, 2013 8:21 am

When I move emails from my Outlook inbox to a PST, I end up with two entries in the index for each of the moved emails. Both index entries appear to point to the copy of the email in the PST (as evidenced by performing an "open folder", which for both entries opens the PST). I had to delete the entire index and re-index emails to fix this. Is this normal?

Thanks.

/Bob
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Re: Move emails from inbox to PST results in two index entri

Postby Rhonda » Mon Jun 03, 2013 12:40 pm

Doesn't sound normal. Let me look into this.
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Re: Move emails from inbox to PST results in two index entri

Postby Rhonda » Mon Jun 03, 2013 1:02 pm

Can you post some screen shots showing they are both going to the same location because we are not seeing that after testing. You can also send them directly to me -- my email is in my sig below. Thanks :)
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