Page 1 of 1

Bug when typing search

PostPosted: Thu Jun 06, 2013 12:21 pm
by pacoppe
As soon as I try to type in the search box or name box, I got an error and exit...
Error Messages :
"X1 as experienced a problem and may need to close"
"Index outside tables bounds"
What can I do ?

- X1 search 8.0.1
- Win7 SP1

Re: Bug when typing search

PostPosted: Thu Jun 06, 2013 5:17 pm
by Rhonda
Hi sorry you're having problems. Many things we can solve in the forum, some like this we have to have our devs take a look at.

Can you please gather the following logs:

1. Click the "Start" button
2. In the Run box, enter the following: %TMP%
3. Press Enter
4. In the resulting directory, sort by the 'Name" column and send me the most current 'x1setup.log' and 'x1pro_install.<date>.log' files

Also submit a case here. You can download the diagnostics tool from the link, add those files plus the 2 above and we'll try to see what's going on.

http://www.x1.com/support/x1_search_submit_case.html