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8.1 Install Error - stay connected to Internet error

PostPosted: Fri Sep 13, 2013 5:29 am
by ab425
I've tried installing 8.1 several times... it downloads and appears to start working its way through the installation, but rather than success it reports the same 'An error occured preventing installation' message, with the following:

This installation requires that you stay connected to the Internet while installing. If you believe this connection may have been interrupted during the install attempt then please retry this installer and ensure the internet connection stays up.

My internet connection is rock solid, so this is frustrating. I'm using Window 8, have tried rebooting before installing (same problem), and have tried stopping X1 and all related services before installing (same problem.)

Re: 8.1 Install Error - stay connected to Internet error

PostPosted: Fri Sep 13, 2013 11:49 am
by Rhonda
Are you behind a proxy?

Re: 8.1 Install Error - stay connected to Internet error

PostPosted: Mon Sep 16, 2013 6:09 am
by ab425
Rhonda wrote:Are you behind a proxy?


No, I'm not behind a proxy.

Re: 8.1 Install Error - stay connected to Internet error

PostPosted: Mon Sep 16, 2013 7:38 am
by gabelho
Hello,

I have been getting the same error code myself. I have contacted support, but have not received a response yet. My internet connection is 18MB/S Fiber Optic so I know that there is no problem with my connection. I am not behind a proxy, and I even disabled my Norton Suite to see if that would help, but to no avail. I cannot install the update no matter what I do. There is obviously an issue with this update. So I guess I'll wait on support to fix it.

Re: 8.1 Install Error - stay connected to Internet error

PostPosted: Mon Sep 16, 2013 12:10 pm
by ab425
gabelho wrote:... and I even disabled my Norton Suite to see if that would help, but to no avail.


I completely turned off Windows 8 firewall as well to see if that would help.... but no luck.

Re: 8.1 Install Error - stay connected to Internet error

PostPosted: Wed Sep 18, 2013 8:16 am
by Rhonda
Hi guys,

Can you please send me your setup.log?

Just go start -> Run -> and type in %temp% and it should take you to the temp folder.

Look for startup.log and send me whatever you find to the address in the signature below.

Regards,

Rhonda

Re: 8.1 Install Error - stay connected to Internet error

PostPosted: Fri Sep 27, 2013 12:43 pm
by ab425
A follow-up message to anyone who is reading this thread and is experiencing the same error - I sent the log files as requested to Rhonda she and the support team were able to sort this out and get 8.1 installed for me without difficulty. I'm sure they'll post information if there is a generic solution - but otherwise I'd recommending contacting her as she's requested.... her follow-up was excellent.

Re: 8.1 Install Error - stay connected to Internet error

PostPosted: Thu Apr 24, 2014 8:40 am
by spladb
Hi,

I'm getting exactly the same message:
There was a problem during the X1 Search installation. For help resolving this error please visit our support page by clicking the link below.
This installation requires that you stay connected to the Internet while installing. If you believe this connection may have been interrupted during the install attempt then please retry this installer and ensure the internet connection stays up.

Visit the X1 Forums for more support.

I can send my x1setup.log....
Please help!

Re: 8.1 Install Error - stay connected to Internet error

PostPosted: Fri Apr 25, 2014 4:00 am
by spladb
Just for the info - I was trying to install from behind proxy... after conecting directly the install suceeded.
No help more help needed.

Re: 8.1 Install Error - stay connected to Internet error

PostPosted: Thu Oct 09, 2014 1:45 am
by yavuzseymen
Dear All

I am not using proxy.

I revive below:

""""
There was a problem during the X1 Search installation. For help resolving this error please visit our support page by clicking the link below.

This installation requires that you stay connected to the Internet while installing. If you believe this connection may have been interrupted during the install attempt then please retry this installer and ensure the internet connection stays up.

Visit the X1 Forums for more support.
"""
Any help will be highly appreciated.

regards

yavuz

Re: 8.1 Install Error - stay connected to Internet error

PostPosted: Fri Oct 10, 2014 8:07 am
by Jerald Metz
Hi there!

Would you mind sending me a copy of your x1setup.log file? You'll find it in c:\Users\USERNAME\AppData\Local\Temp

Thanks!

Re: 8.1 Install Error - stay connected to Internet error

PostPosted: Sat Oct 11, 2014 2:04 am
by yavuzseymen
Dear Jerald,

May I have your email address.

I tried to copy/paste the file, it exceed the number of characters allowed.

regards,

yavuz

Re: 8.1 Install Error - stay connected to Internet error

PostPosted: Mon Oct 13, 2014 9:11 am
by Greg Dawes
Yavuz,

Please look in the signature line for Jerry and you'll see his email address listed.