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Outlook search results are not clickable

PostPosted: Tue Jun 24, 2014 4:00 am
by dskeeles
Hi.

I'm having problems with v8 search (plugin versions are all 8.2.1.5184).

I installed X1 around a week ago (I rebuilt my machine), and it seemed to be working OK. Then, around 3 days ago, it suddenly popped up a warning in the preview pane for most emails, along the lines of that the email had been moved. I checked, but they were still there, so no idea while the warning was there; probably a symptom of what happened next.

Now, although the previews have become available again, I'm unable to open any of them from double-clicking. I can preview them, but I can't open them, and the right-click context menu on any email is very wrong; it only contains:

    Restore
    Move
    Size
    Minimise
    Maximise
    Close

ie. It seems to be showing me the Window manager context menu (ie. I get the same if I right-click on the window title bar), implying the UI context of the search results seems to be confused with the window itself.

If I highlight a search result, it does show me the preview window, and I can view / select&copy text from the preview window. But because the context menu is completely useless, I can't open, reply, jump to folder, or anything else, for a search result.

Note: this problem does not occur for the Documents or Files contexts - I get full right-click menu, double-click to open, etc.

I'm on current Win7 Pro SP1. Can anyone advise if this is a known bug, or how to fix?

Thanks,


Damian

Re: Outlook search results are not clickable

PostPosted: Mon Jul 14, 2014 7:10 am
by gwnorowski
regarding this "right click" problem, I was also seeing this since the last software update. I read something in another post about switching from "aero theme" to "standard theme" in Windows 7. I did this but it didn't seem to work. When I switched back to Aero, it started working. I don't know if it will persist but the correct right click menu is back.

Re: Outlook search results are not clickable

PostPosted: Tue Aug 05, 2014 7:05 pm
by Jerald Metz
Hi,

Thanks for reporting this. We are aware of the right-click context menu occurring for a handful of users, but we haven't yet tracked down exactly what is causing this.

As soon as we can track down the cause we'll get it fixed.

Thanks much!

Re: Outlook search results are not clickable

PostPosted: Tue Aug 12, 2014 9:14 am
by boblinthewild
I've had the right-click problem for a while. I just tried the trick mentioned earlier (change from Aero to standard theme, and then back). After doing this and restarting X1, the right-click function is back.

Re: Outlook search results are not clickable

PostPosted: Tue Aug 12, 2014 9:20 am
by gwnorowski
For me this solution works as well but the problem returns when I restart my computer. A permanent solution would be great.