X1 stopped working - Windows 7

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X1 stopped working - Windows 7

Postby webbcorner » Fri Oct 17, 2014 10:44 am

X1 Client started to give erratic searches and then I started getting the error message "Connection with the X1 Service has been lost. A restart may fix the problem. Would you like to restart?" Only a restart does not fix the problem. I uninstalled and re-installed and the same message appears. I have a fine Internet connection as I am typing this on that same computer.
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Joined: Fri Oct 17, 2014 10:40 am

Re: X1 stopped working - Windows 7

Postby Jerald Metz » Fri Oct 17, 2014 2:00 pm

Hi there!

Can you submit a support case so we can work with you to get logs?

Also, have you tried a full uninstall/reinstall, without saving your settings? If not, you may want to give that a try.

You can submit a case here:


Jerald Metz
Product Manager, X1 Search 8

Please feel free to reach me directly at jmetz (at) x1 (dot) com
Jerald Metz
X1 Super User
X1 Super User
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Joined: Mon Sep 27, 2004 4:22 pm
Location: Pasadena, CA

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