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the current licence has been deactivated for this machine

PostPosted: Tue Dec 30, 2014 12:44 pm
by hgovan
While attempting address an issue (x1 Search Case via Formstack Case #:00084710 [ ref:_00D30JpR._500a0pJHQR:ref ] indexing keeps restarting from 200,000) i was advised to deactivate my licence and reinstall. However the uninstall process is not able to complete and so i am awaiting further advise to proceed. In the meantime i am trying to get X1 to function in the interim and am aware that the New year period may delay response to my email. But i am not able to reactivate the licence as i get "the current licence has been deactivated for this machine" x1 search error (9102) extendederror (5016). And I cannot find x1cl.dat as per x1s8.com/problems-activating-or-downloading-x1-search$Error-9201">http://help.x1s8.com/problems-activating-or-downloading-x1-search$Error-9201 - Any immediate advice to get my x! back activated?

 

Re: the current licence has been deactivated for this machin

PostPosted: Tue Dec 30, 2014 1:51 pm
by hgovan
OK - scrub that... after 12 hours or so it seems to have managed to reset on the last attempt. The original problem is still an active ticket though.