Preview not working / X1Viewer crashing

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Preview not working / X1Viewer crashing

Postby Private » Fri Sep 11, 2015 6:35 am

Started a few days ago (previously was working fine).
Now preview pane for all files (except emails) is blank.
Here is what I see in the X1Viewer log:

09 Sep 2015 10:39:54,149 [1] INFO X1Viewer - Starting X1Viewer...
09 Sep 2015 10:39:54,157 [1] INFO X1Viewer - Using service running mutex: X1Viewer_running_4161776057
09 Sep 2015 10:39:54,161 [1] INFO X1Viewer - Listening on endpoint: net.pipe://localhost/X1/X1Viewer_4161776057
09 Sep 2015 10:39:54,174 [1] INFO X1Viewer - Opening startup event: X1Viewer_startup_4161776057
09 Sep 2015 10:39:54,176 [1] INFO X1Viewer - Opening shutdown event: X1Viewer_shutdown_4161776057
09 Sep 2015 10:39:54,176 [1] INFO X1Viewer - Opening client running mutex: {F6DEA6F2-9A49-46F2-B105-E562CB1DD22A}
09 Sep 2015 10:39:54,176 [1] INFO X1Viewer - Waiting for shutdown event
09 Sep 2015 10:39:54,179 [4] INFO X1Viewer - InitStellent S:\Program Files\X1 Search\Stellent\Filters
09 Sep 2015 10:39:54,179 [4] ERROR X1Viewer - Stellent error: FILE_NOT_FOUND
09 Sep 2015 10:39:54,180 [3] INFO X1Viewer - RequestStellentWindow 2231086
09 Sep 2015 10:39:54,186 [4] ERROR X1Viewer - Stellent error: ERROR_LOADING_DLLS
09 Sep 2015 10:39:54,194 [7] ERROR X1Viewer - Shutting down due to unhandled exception
System.Exception: Error Creating Window: 1407
at X1.Common.Win32.BaseWin32Window..ctor(BaseWin32Window parent)
at X1.Stellent.StellentWindow..ctor(StellentHolderWindow parent)
at dh.g()
at X1.Stellent.StellentService.d()
at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()
09 Sep 2015 10:39:54,197 [1] INFO X1Viewer - Shutdown event X1Viewer_shutdown_4161776057 received
09 Sep 2015 10:39:54,197 [1] INFO X1Viewer - Shutting down...
09 Sep 2015 10:39:54,198 [8] INFO X1Viewer - Cleanup
09 Sep 2015 10:39:54,198 [8] ERROR X1Viewer - Shutting down due to unhandled exception
System.NullReferenceException: Object reference not set to an instance of an object.
at dh.i()
at X1.Stellent.StellentService.Cleanup()
at X1.Stellent.StellentService.OnShutdown()
at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()
Private
 
Posts: 5
Joined: Wed Sep 09, 2015 7:35 am

Re: Preview not working / X1Viewer crashing

Postby Jerald Metz » Sun Sep 13, 2015 1:40 pm

Hi there,

It looks like the viewer files may not have been installed correctly.

Try an uninstall/reinstall and save settings when prompted. Let us know if that helps.

Thanks!
Jerald Metz
Product Manager, X1 Search 8

Please feel free to reach me directly at jmetz (at) x1 (dot) com
Jerald Metz
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Re: Preview not working / X1Viewer crashing

Postby Private » Mon Sep 14, 2015 11:35 am

Tried to uninstall from Control Panel. Getting "error 1721. There is a problem with this Windows installer package. A program required for this install to complete could not be run...". What is the correct way to uninstall X1?
Private
 
Posts: 5
Joined: Wed Sep 09, 2015 7:35 am

Re: Preview not working / X1Viewer crashing

Postby Kenward » Mon Sep 14, 2015 1:41 pm

One way to fix broken un-installers is to reinstall and then uninstall. That fixes issues with the installer.
MK
X1 Search 8.6.1 - Build 6003fa (64-bit)
Windows 10 Pro 64-bit | Windows 10 Home 32-bit
No, I have nothing to do with X1, just a user since 2004.
Kenward
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Posts: 4149
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Re: Preview not working / X1Viewer crashing

Postby Private » Mon Sep 14, 2015 2:01 pm

The problem is, it does not allow me to install without uninstalling. During installation I get the following error. I assumed it was because I am trying to install on top of the latest version.

********************

There was a problem during the X1 Search installation. For help resolving this error please visit our support page by clicking the link below.

This installation requires that you stay connected to the Internet while installing. If you believe this connection may have been interrupted during the install attempt then please retry this installer and ensure the internet connection stays up.

Visit the X1 Forums for more support.
Private
 
Posts: 5
Joined: Wed Sep 09, 2015 7:35 am

Re: Preview not working / X1Viewer crashing

Postby Kenward » Tue Sep 15, 2015 4:03 am

Are you using the new beta version?

For once, X1 provided the full installer. No need for that permanent Internet connection. You can get the msi file.
MK
X1 Search 8.6.1 - Build 6003fa (64-bit)
Windows 10 Pro 64-bit | Windows 10 Home 32-bit
No, I have nothing to do with X1, just a user since 2004.
Kenward
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Posts: 4149
Joined: Tue Apr 20, 2004 2:35 am
Location: UK

Re: Preview not working / X1Viewer crashing

Postby Private » Tue Sep 15, 2015 5:14 am

Thanks. The fresh install of .msi worked, and the preview started working too.
Private
 
Posts: 5
Joined: Wed Sep 09, 2015 7:35 am

Re: Preview not working / X1Viewer crashing

Postby Kenward » Tue Sep 15, 2015 6:30 am

Yet more evidence that having an msi file is useful.

With luck, you will now be able to uninstall X1 is you want to revert to a standard (non-beta) version.
MK
X1 Search 8.6.1 - Build 6003fa (64-bit)
Windows 10 Pro 64-bit | Windows 10 Home 32-bit
No, I have nothing to do with X1, just a user since 2004.
Kenward
X1 Guru
X1 Guru
 
Posts: 4149
Joined: Tue Apr 20, 2004 2:35 am
Location: UK


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