Ugrade from X1 8.3.3 to 8.4 fails

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Ugrade from X1 8.3.3 to 8.4 fails

Postby murat » Sat Nov 07, 2015 11:19 pm

Running X1 8.3.3; attempting to upgrade to 8.4.
Running Office 365 (Office 2016) 32-bit on Windows 8.1 8.1 Enterprise 64-bit.
Update fails with error.
Any ideas? Thanks

Below is the "X1SearchSetup.log":

08 Nov 2015 07:58:10,959 [1] INFO CommandLineArguments - X1 Search Setup launched.
08 Nov 2015 07:58:10,987 [1] INFO CommandLineArguments - Log folder is: C:\Temp\X1SearchSetup.log
08 Nov 2015 07:58:11,035 [1] INFO SearchBootstrapperController - InitializeProductMode: Production mode detected
08 Nov 2015 07:58:11,849 [1] INFO BootstrapperController - LatestOnlineVersion: Found version = 5003ow
08 Nov 2015 07:58:11,850 [1] INFO BootstrapperController - Latest build: 5003ow
08 Nov 2015 07:58:11,851 [1] INFO Utils - BuildVersion(): parsing build number = 5003ow
08 Nov 2015 07:58:11,853 [1] INFO Utils - Main Version: 5003
08 Nov 2015 07:58:11,854 [1] INFO Utils - Branch Build: ow
08 Nov 2015 07:58:11,855 [1] INFO Utils - Revision: 7417
08 Nov 2015 07:58:11,855 [1] INFO Utils - Sub-Branch Build:
08 Nov 2015 07:58:11,899 [1] ERROR Utils - Unable to get current version: unable to locate installation path.
08 Nov 2015 07:58:11,900 [1] INFO Utils - An updated version of X1 Search is available.
08 Nov 2015 07:58:11,901 [1] ERROR Utils - Unable to get current version: unable to locate installation path.
08 Nov 2015 07:58:11,902 [1] INFO BootstrapperController - Performing First-Time Installation.
08 Nov 2015 07:58:11,905 [1] INFO BootstrapperController - Running Elevated: False
08 Nov 2015 07:58:11,907 [1] INFO BootstrapperController - Offline mode: False
08 Nov 2015 07:58:11,907 [1] INFO BootstrapperController - Silent mode: False
08 Nov 2015 07:58:11,969 [1] INFO DotNetStep - Detected .NET Revision: 379893
08 Nov 2015 07:58:11,970 [1] INFO DotNetStep - No .NET update required.
08 Nov 2015 07:58:11,973 [1] INFO MsiStep - Setting Destination Path: 'C:\Temp\415uml3k.n0n\search64.zip'
08 Nov 2015 07:58:12,516 [1] INFO BootstrapperController - Setting installation folder to 'C:\Program Files\X1 Search'
08 Nov 2015 07:58:16,876 [6] ERROR Utils - Not authorized to write to folderC:\Program Files\X1 Search\
System.UnauthorizedAccessException: Access to the path 'C:\Program Files\X1 Search\4brfamim.upn' is denied.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options)
at X1.Desktop.Bootstrappers.Utils.TestFolderAccess(String folder)
08 Nov 2015 07:58:16,891 [6] WARN X1EulaStep - Error testing creation of install location, attempting restart with elevation request
08 Nov 2015 07:58:17,584 [1] INFO CommandLineArguments - X1 Search Setup launched.
08 Nov 2015 07:58:17,602 [1] INFO CommandLineArguments - Log folder is: C:\Temp\X1SearchSetup.log
08 Nov 2015 07:58:17,602 [1] INFO CommandLineArguments - ARG: ADMIN_RESTART=C:\Program Files\X1 Search
08 Nov 2015 07:58:17,606 [1] INFO CommandLineArguments - Detected start due to elevation request. Continuing install with elevation to path: C:\Program Files\X1 Search
08 Nov 2015 07:58:17,643 [1] INFO SearchBootstrapperController - InitializeProductMode: Production mode detected
08 Nov 2015 07:58:18,427 [1] INFO BootstrapperController - LatestOnlineVersion: Found version = 5003ow
08 Nov 2015 07:58:18,427 [1] INFO BootstrapperController - Latest build: 5003ow
08 Nov 2015 07:58:18,428 [1] INFO Utils - BuildVersion(): parsing build number = 5003ow
08 Nov 2015 07:58:18,429 [1] INFO Utils - Main Version: 5003
08 Nov 2015 07:58:18,429 [1] INFO Utils - Branch Build: ow
08 Nov 2015 07:58:18,430 [1] INFO Utils - Revision: 7417
08 Nov 2015 07:58:18,430 [1] INFO Utils - Sub-Branch Build:
08 Nov 2015 07:58:18,479 [1] ERROR Utils - Unable to get current version: unable to locate installation path.
08 Nov 2015 07:58:18,480 [1] INFO Utils - An updated version of X1 Search is available.
08 Nov 2015 07:58:18,481 [1] ERROR Utils - Unable to get current version: unable to locate installation path.
08 Nov 2015 07:58:18,482 [1] INFO BootstrapperController - Performing First-Time Installation.
08 Nov 2015 07:58:18,484 [1] INFO BootstrapperController - Running Elevated: True
08 Nov 2015 07:58:18,485 [1] INFO BootstrapperController - Offline mode: False
08 Nov 2015 07:58:18,485 [1] INFO BootstrapperController - Silent mode: False
08 Nov 2015 07:58:18,571 [1] INFO DotNetStep - Detected .NET Revision: 379893
08 Nov 2015 07:58:18,571 [1] INFO DotNetStep - No .NET update required.
08 Nov 2015 07:58:18,575 [1] INFO MsiStep - Setting Destination Path: 'C:\Temp\ebd33yls.x41\search64.zip'
08 Nov 2015 07:58:18,739 [1] INFO BootstrapperController - Setting installation folder to 'C:\Program Files\X1 Search'
08 Nov 2015 07:58:19,045 [6] INFO LicenseInitializationStep - Initializing License Manager
08 Nov 2015 07:58:19,047 [6] INFO LicenseManager - Initializing the license manager
08 Nov 2015 07:58:22,120 [5] INFO X1License - License file refreshed.
08 Nov 2015 07:58:22,125 [5] INFO LicenseManager - ResetOfflineRunCount
08 Nov 2015 07:58:22,143 [5] INFO LicenseManager - Successfully refreshed license.
08 Nov 2015 07:58:22,759 [1] ERROR LicenseManager - Exception validating perpetual license SMS date.
System.IndexOutOfRangeException: Index was outside the bounds of the array.
at X1.Utilities.X1Version..ctor(String buildNum)
at X1.Utilities.LicenseManager.IsValidLicenseForBuildNumber()
08 Nov 2015 07:58:23,283 [5] INFO DownloadManager - Downloading 'http://download.x1.com/downloads/search/5003ow/search64.zip'.
08 Nov 2015 07:58:56,357 [5] INFO ProcessUtils - Checking if app is running: X1
08 Nov 2015 07:58:56,359 [5] INFO ProcessUtils - Checking if app is running: X1Social
08 Nov 2015 07:58:56,361 [5] INFO ProcessUtils - Checking if app is running: X1UI
08 Nov 2015 07:58:56,363 [5] INFO ProcessUtils - Checking if app is running: X1UI2
08 Nov 2015 07:58:56,365 [5] INFO ProcessUtils - Checking if app is running: X1FileMonitor
08 Nov 2015 07:58:56,366 [5] INFO ProcessUtils - Checking if app is running: X1MasterService
08 Nov 2015 07:58:56,370 [5] INFO ProcessUtils - Checking if app is running: X1Service
08 Nov 2015 07:58:56,372 [5] INFO ProcessUtils - Checking if app is running: X1ServiceHost
08 Nov 2015 07:58:56,373 [5] INFO ProcessUtils - Checking if app is running: Outlook
08 Nov 2015 07:58:56,375 [5] INFO ProcessUtils - 0 apps still running.
08 Nov 2015 07:58:56,375 [5] INFO MsiStep - Unzip Destination Path: C:\Temp\ebd33yls.x41
08 Nov 2015 07:58:56,394 [1] ERROR BootstrapperController - Could not load file or assembly 'ICSharpCode.SharpZipLib, Version=0.86.0.518, Culture=neutral, PublicKeyToken=1b03e6acf1164f73' or one of its dependencies. The system cannot find the file specified.
08 Nov 2015 07:59:11,376 [1] INFO MainWindow - Removing temporary directory 'C:\Temp\ebd33yls.x41'.
08 Nov 2015 07:59:11,388 [1] INFO MainWindow - Directory deleted.
murat
 
Posts: 6
Joined: Mon Mar 05, 2012 2:49 am

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