Page 1 of 1

To All X1® Search 8 users- Important Update!

PostPosted: Wed May 08, 2013 4:26 pm
by Chris Wheaton
Hello X1 Community,

We recently discovered an issue with the X1 Trial License which may cause X1 Trials to expire prematurely. We will be releasing an update within the next few hours specifically to correct this issue and allow you to avoid a premature termination of your X1 Search 8 trial period.

While the issue will most likely affect trial users only, we are encouraging all X1 Search 8 users to upgrade to this new release in order to avoid any potential problems.

Installing this update should not affect any customizations you have made; you will not have to rebuild your index and will not lose any saved searches you've created.

To install this update simply restart your X1 Search 8 product or use your In-product Help > Check for Updates function.

Please post any questions to this thread.

We apologize for any convenience.

Best Regards,

The X1 Team

Re: To All X1® Search 8 users- Important Update!

PostPosted: Wed May 08, 2013 4:45 pm
by marenost
Hi Chris,

Sorry, I'm new to X1 pro and now search 8, but how do I know I have the correct version if my update says there is no updates. What I mean is I downloaded and installed my version before your post which intuitively would mean that I need to update, but when I try to update I get a modal dialog stating I'm up to date.

So is there a way to version check and what version is the correct build we should be running?

Thanks in advance,
steve

Re: To All X1® Search 8 users- Important Update!

PostPosted: Wed May 08, 2013 4:56 pm
by Greg Dawes
marenost wrote:Hi Chris,

Sorry, I'm new to X1 pro and now search 8, but how do I know I have the correct version if my update says there is no updates. What I mean is I downloaded and installed my version before your post which intuitively would mean that I need to update, but when I try to update I get a modal dialog stating I'm up to date.

So is there a way to version check and what version is the correct build we should be running?

Thanks in advance,
steve
Steve,

We had meant to say that the update would be released in the next few hours...so, stay tuned. You will prompted to upgrade either on launch of X1 Search 8 or by going to Help > Check for Updates.

And, yes, you can check for your installed version by going to Menu > License > License Info.

Re: To All X1® Search 8 users- Important Update!

PostPosted: Wed May 08, 2013 5:23 pm
by Greg Dawes
Chris Wheaton wrote:Hello X1 Community,

We recently discovered an issue with the X1 Trial License which may cause X1 Trials to expire prematurely. We will be releasing an update within the next few hours specifically to correct this issue and allow you to avoid a premature termination of your X1 Search 8 trial period.

While the issue will most likely affect trial users only, we are encouraging all X1 Search 8 users to upgrade to this new release in order to avoid any potential problems.

Installing this update should not affect any customizations you have made; you will not have to rebuild your index and will not lose any saved searches you've created.

To install this update simply restart your X1 Search 8 product or use your In-product Help > Check for Updates function.

Please post any questions to this thread.

We apologize for any convenience.

Best Regards,

The X1 Team
We have now pushed this update. If you experience any difficulty upgrading, upgrade please close X1ServiceHost.exe in task manager and then run the installer: http://support.x1.com/cs/X1SearchSetup.exe

If you have any additional questions, please respond to this thread.

Re: To All X1® Search 8 users- Important Update!

PostPosted: Thu May 09, 2013 8:27 am
by sblanchard
Is Search 8 a new license? i have a previosly licensed version and i have always been able to upgrade. in going from 8 beta to the released 8, it is asking for a license key and password. i have my license key but no password. Help!

Thanks

Re: To All X1® Search 8 users- Important Update!

PostPosted: Thu May 09, 2013 10:31 am
by Kenward
sblanchard wrote:Is Search 8 a new license?

Yes.

sblanchard wrote:i have a previosly licensed version and i have always been able to upgrade.

Your version cannot be that old then. Every now and then a new version comes along that does not allow a free upgrade.

The most recent version before Search 8 was 6.7.4. It was released last June and was just a tweak on previous 6.7X incarnations. And that is quite some years old now.

X1 version 6 is a good five years old! Then again, the last time X1 introduced a change in the licensing regime seems to have been in 2009, when they moved to a 16-character licence.

Lotus Notes Support Removed?

PostPosted: Thu May 09, 2013 1:20 pm
by RAlfieri
It looks like y'all have dropped Lotus Notes e-mail indexing from the product. Is that true?

Thanks,
Rob

Re: To All X1® Search 8 users- Important Update!

PostPosted: Fri May 10, 2013 7:44 am
by mml3
I have the same question. Any plans for Lotus Notes support for Search 8?

Re: To All X1® Search 8 users- Important Update!

PostPosted: Fri May 10, 2013 8:40 am
by Kenward
mml3 wrote:I have the same question. Any plans for Lotus Notes support for Search 8?

You probably should read this:

X1 Discussion • View topic - Announcing X1 Search 8 Beta

we removed the Lotus Notes scanner. For our Lotus Notes customers, we suggest continuing to use version 6.7.4 or below.

Re: To All X1® Search 8 users- Important Update!

PostPosted: Sat May 11, 2013 7:57 am
by GL_5280
Hello,

My v8 client is unable to download the update that resolves the license key issue.

The X1Setup log shows:
===================
2013-05-11T14:43:05 - Downloading new build to use for install.
2013-05-11T14:43:05 - Source: http://download.x1.com/downloads/pro/5000di/pro32.zip
2013-05-11T14:43:05 - Target: C:\TEMP-Administrator\tmpD376.tmp.zip
2013-05-11T14:43:06 - Error downloading new build.
2013-05-11T14:43:06 - System.Net.WebException: The remote server returned an error: (404) Not Found.
===================
It appears that the update is not in the download location. When will this be resolved?

Thanks,
GL

Re: To All X1® Search 8 users- Important Update!

PostPosted: Mon May 13, 2013 8:45 pm
by Rhonda
GL_5280 wrote:Hello,

My v8 client is unable to download the update that resolves the license key issue.

The X1Setup log shows:
===================
2013-05-11T14:43:05 - Downloading new build to use for install.
2013-05-11T14:43:05 - Source: http://download.x1.com/downloads/pro/5000di/pro32.zip
2013-05-11T14:43:05 - Target: C:\TEMP-Administrator\tmpD376.tmp.zip
2013-05-11T14:43:06 - Error downloading new build.
2013-05-11T14:43:06 - System.Net.WebException: The remote server returned an error: (404) Not Found.
===================
It appears that the update is not in the download location. When will this be resolved?

Thanks,
GL


I'm sorry I missed this earlier, are you still having a problem?

Re: To All X1® Search 8 users- Important Update!

PostPosted: Mon May 13, 2013 11:36 pm
by davidsk
I had downloaded the latest update and all fine.

Now today I can't get X1 to start and get the message about "Unable to start X1 service".

Can't therefore use the updater within the program or otherwise use X1.

And I downloaded the trial version but it say already installed and won't install again.

Help please.

Windows 7 64 bit.

Re: To All X1® Search 8 users- Important Update!

PostPosted: Mon May 13, 2013 11:55 pm
by JogyBlack
davidsk wrote:I had downloaded the latest update and all fine.

Now today I can't get X1 to start and get the message about "Unable to start X1 service".

Can't therefore use the updater within the program or otherwise use X1.

And I downloaded the trial version but it say already installed and won't install again.

Help please.

Windows 7 64 bit.


Hi,

can you look in the X1.log file in the logs subfolder and see if there is more information about the error?

Jogy

Re: To All X1® Search 8 users- Important Update!

PostPosted: Tue May 14, 2013 3:27 am
by bk3
Hi,
I bought a new Rel 8 license, which worked well up until today. I have not been updating with the latest update.

Today I am denied access and the license details that I bought no longer works.

So what do I do now?

Re: To All X1® Search 8 users- Important Update!

PostPosted: Tue May 14, 2013 4:31 am
by Kenward
Which build do you have?

It is well hidden at the top of the "License Info" page.

The latest should be 5000fg, unless they put out a later one to deal with what looks like a flood of problems.

If you are locked out of telling X1 to find this version, then maybe you can use the link that came with your licence details. Or just run the "stub" that goes out and gets the installation files.

To my mind the new licence regime and mechanism looks like a disaster in the making. It leaves just too many hostages to fortune.

If the folks at X1 want to learn how not to do it, just look at Nuance as a case study. Here is a long debate that appeared on Amazon.

After this fiasco, Nuance did tweak its system to be less user hostile, but still there are refuseniks who will have nothing to do with the company.

Re: To All X1® Search 8 users- Important Update!

PostPosted: Tue May 14, 2013 9:46 am
by bk3
thanks,
I tried downloading X1 again and installed it. It states that the paid license expires May 12'th 2023. So maybe my problems were solved. In that case a big thanks. Where were X1? I wrote a mail to them but no reply yet, and no reply here. As you say - license servers should be handled with care if you value customer satisfaction.

I do not find the verison infoi anywhere . How can I find that?

Re: To All X1® Search 8 users- Important Update!

PostPosted: Tue May 14, 2013 10:39 am
by Kenward
bk3 wrote:I do not find the verison info anywhere . How can I find that?

That's what I was referring to here when I mentioned License Info:

  • Menu
  • License
  • License info

Image

Like I said, not obvious.

Re: To All X1® Search 8 users- Important Update!

PostPosted: Wed May 15, 2013 9:56 am
by bk3
OK. It says fg now. So, I guess it is ok now. Thanks for your help!

Re: To All X1® Search 8 users- Important Update!

PostPosted: Wed May 15, 2013 8:16 pm
by Rhonda
bk3 wrote:thanks,
I tried downloading X1 again and installed it. It states that the paid license expires May 12'th 2023. So maybe my problems were solved. In that case a big thanks. Where were X1? I wrote a mail to them but no reply yet, and no reply here. As you say - license servers should be handled with care if you value customer satisfaction.

I do not find the verison infoi anywhere . How can I find that?


I apologize if you've had a problem getting a response quickly. We've been really working hard to keep up with the inquiry. We're here -- my email is in my sig should you need further assistance.

Re: To All X1® Search 8 users- Important Update!

PostPosted: Thu May 16, 2013 4:14 am
by AhmedSoudy
Hello,

I bought Client Proffesional 6.7.4 last month and I tried to upgrade to search 8 and I found installation asking me for License ID and password.
Actually I have no idea from where I have to get that ?!

Can you please help me to upgrade.

Thanks !

Re: To All X1® Search 8 users- Important Update!

PostPosted: Thu May 16, 2013 12:48 pm
by Rhonda
AhmedSoudy wrote:Hello,

I bought Client Proffesional 6.7.4 last month and I tried to upgrade to search 8 and I found installation asking me for License ID and password.
Actually I have no idea from where I have to get that ?!

Can you please help me to upgrade.

Thanks !


Our tech reps looked up your info and it looks like you were successful in obtaining the X1 Search upgrade and you should have received an email and activation instructions. Let me know if you're still having a problem. Email is in the signature down below.

Rhonda