X1 Client window does not open and then X1 service stops

[john@gardenway.org]

System: Windows 7
Outlook 2007
X1 6.7.3

Upon starting X1 client, the task manager shows that x1.exe, x1service.exe, x1systray.exe are all running. However, after about a minute, all processes stop. The X1 windows never opens and no warning message is ever visible, not even briefly.

Does anyone have a suggestion? (I have run the reindex tool).

thank you,

john

Log:
F1380FB 1F1BC4AC 1F1BBE1B 1F136A5D
Automatically generated description:
LOGIC ARGS 0,240(NON CRASH)
---End description
-------- Specs --------
Windows 7 Workstation Service Pack:
Intel P6 (Model 14) 2680MHz
88 processes active
Virtual Memory: 1769M Free / 2048M Total
Physical Memory: 4096M Free / 4096M Total
Data drive: 473966M Free / 853861M Total
Outlook Version: 12.0.6423.1000
MAPI DLL: mapi32.dll (actual: OLMAPI32.DLL); Version: 12.0.6423.1000
-------- INI File --------
INI file information is suppressed

********************
********************
LogID: 1241435699
Version: 4054dh Date: 9/05/2011 2:11:37 PM
X1UI: 011B1000
X1Lib: 1F001000
Access violation at address 1F1BAFD9 in module 'x1lib.dll'. Read of address 00000004
Exception Address: 1F072C51
Stack: 1F072C4C 1F072C64 1F083C4D 1F0B72AA 1F185643 1F189170 1F01761E 1F1895B1 1F1380FB 1F1BC4AC 1F1BBE1B 1F136A5D
Automatically generated description:
LOGIC ARGS 0,218(NON CRASH)
---End description
-------- Specs --------
Windows 7 Workstation Service Pack:
Intel P6 (Model 14) 2680MHz
88 processes active
Virtual Memory: 1769M Free / 2048M Total
Physical Memory: 4096M Free / 4096M Total
Data drive: 473966M Free / 853861M Total
Outlook Version: 12.0.6423.1000
MAPI DLL: mapi32.dll (actual: OLMAPI32.DLL); Version: 12.0.6423.1000
-------- INI File --------
INI file information is suppressed

********************

[Kenward]

This one has cropped up before. I thought that new versions had squelched this bug. Seems not.

If you search the forums for "closes" you may find a few pointers to things that other people have tried in the past.

[john@gardenway.org]

1. I am a tad frustrated. I purchased a new copy of x1 in June 2011 so that I could get support. When I try to report a bug, I am told that I have to purchase a new product. I thought I got 1 year of support with the purchase of the product. Did I miss something?

2. I reported this bug at the beginning of the month and was told that this is an old bug and to search for "closes". I have done that. I found the post associated with the folowing topic: viewtopic.php?f=48&t=4402#p15956, "6.7.1.4054 Crash on Start"

That has some good stuff. I used the uninstall tool. I ran it as administrator and removed X1.

I then reinstalled. Using the x1_pro_client_dotNet_4054dh.exe file. No luck. I still get he same problem. X1 runs for a while and then shut downs. The task manager shows that x1 is running for a while, and then x1 dies (vanishes from task manager).

3. The crash of X1 appears to be an access violation by the x1lib.dll

servUsage.log:

Code: Select all

Version: 23
LogID: 1788082478
OS: Windows 7 Workstation Service Pack:

Session Start: 9/28/2011 6:34:11 AM  Ver: 4054dh
TickCount: 1965254138 (22 days, 17 hours, 54 minutes, 14 seconds, 138 milliseconds
App Kind: Find Service
0 Days since initial install
9/28/2011 6:34:11:358 AM - Stellent: okay
ShouldRescan: Must rescan 100,11; prev version: 0; current version: 3251
ShouldRescan: Must rescan 100,1; prev version: 0; current version: 3251
ShouldRescan: Must rescan 100,1; prev version: 0; current version: 3251
ShouldRescan: Must rescan 100,6; prev version: 0; current version: 3251
ShouldRescan: Must rescan 100,13; prev version: 0; current version: 3251
ShouldRescan: Must rescan 100,14; prev version: 0; current version: 3251
ShouldRescan: Must rescan 100,16; prev version: 0; current version: 3251
9/28/2011 6:35:46:300 AM - Service is killing itself: Timeout waiting for generic data setup: 1,0
9/28/2011 6:35:46:300 AM - Cleaning up singleton X1 object
9/28/2011 6:35:46:300 AM - X1Obj = 021CDCD0
Outstanding item num instances exist
9/28/2011 6:35:46:300 AM - Terminating scanner...
9/28/2011 6:35:46:300 AM - DB access release: 0
9/28/2011 6:35:46:300 AM - Waiting for termination
9/28/2011 6:35:58:312 AM - Terminated scanner thread
9/28/2011 6:35:58:312 AM - Scanner terminated.
9/28/2011 6:35:58:312 AM - Terminating extractor thread...
9/28/2011 6:35:58:312 AM - All threads terminated.
9/28/2011 6:35:58:312 AM - Uninitializing COM
9/28/2011 6:35:58:312 AM - Setting shutdown events

Session Start: 9/28/2011 6:43:06 AM  Ver: 4054dh
TickCount: 1965788863 (22 days, 18 hours, 3 minutes, 8 seconds, 863 milliseconds
App Kind: Find Service
0 Days since initial install
9/28/2011 6:43:06:081 AM - Stellent: okay
ShouldRescan: Must rescan 100,11; prev version: 0; current version: 3251
ShouldRescan: Must rescan 100,1; prev version: 0; current version: 3251
ShouldRescan: Must rescan 100,1; prev version: 0; current version: 3251
ShouldRescan: Must rescan 100,6; prev version: 0; current version: 3251
ShouldRescan: Must rescan 100,13; prev version: 0; current version: 3251
ShouldRescan: Must rescan 100,14; prev version: 0; current version: 3251
ShouldRescan: Must rescan 100,16; prev version: 0; current version: 3251
9/28/2011 6:44:37:653 AM - Service is killing itself: Timeout waiting for generic data setup: 1,0
9/28/2011 6:44:37:653 AM - Cleaning up singleton X1 object
9/28/2011 6:44:37:653 AM - X1Obj = 021CDCD0
Outstanding item num instances exist
9/28/2011 6:44:37:653 AM - Terminating scanner...
9/28/2011 6:44:37:653 AM - DB access release: 0
9/28/2011 6:44:37:653 AM - Waiting for termination
9/28/2011 6:44:49:665 AM - Terminated scanner thread
9/28/2011 6:44:49:665 AM - Scanner terminated.
9/28/2011 6:44:49:665 AM - Terminating extractor thread...
9/28/2011 6:44:49:665 AM - All threads terminated.
9/28/2011 6:44:49:665 AM - Uninitializing COM
9/28/2011 6:44:49:665 AM - Setting shutdown events

Session Start: 9/28/2011 6:45:16 AM  Ver: 4054dh
TickCount: 1965918858 (22 days, 18 hours, 5 minutes, 18 seconds, 858 milliseconds
App Kind: Find Service
0 Days since initial install
9/28/2011 6:45:16:076 AM - Stellent: okay
ShouldRescan: Must rescan 100,11; prev version: 0; current version: 3251
ShouldRescan: Must rescan 100,1; prev version: 0; current version: 3251
ShouldRescan: Must rescan 100,1; prev version: 0; current version: 3251
ShouldRescan: Must rescan 100,6; prev version: 0; current version: 3251
ShouldRescan: Must rescan 100,13; prev version: 0; current version: 3251
ShouldRescan: Must rescan 100,14; prev version: 0; current version: 3251
ShouldRescan: Must rescan 100,16; prev version: 0; current version: 3251
9/28/2011 6:46:47:632 AM - Service is killing itself: Timeout waiting for generic data setup: 1,0
9/28/2011 6:46:47:632 AM - Cleaning up singleton X1 object
9/28/2011 6:46:47:632 AM - X1Obj = 008DDCD0
Outstanding item num instances exist
9/28/2011 6:46:47:632 AM - Terminating scanner...
9/28/2011 6:46:47:632 AM - DB access release: 0
9/28/2011 6:46:47:632 AM - Waiting for termination
9/28/2011 6:46:59:644 AM - Terminated scanner thread
9/28/2011 6:46:59:644 AM - Scanner terminated.
9/28/2011 6:46:59:644 AM - Terminating extractor thread...
9/28/2011 6:46:59:644 AM - All threads terminated.
9/28/2011 6:46:59:644 AM - Uninitializing COM
9/28/2011 6:46:59:644 AM - Setting shutdown events



crash.log:

Code: Select all

********************
LogID: 1788082478
Version: 4054dh   Date: 9/28/2011 6:46:59 AM
X1UI: 01221000
X1Lib: 1F001000
Access violation at address 1F1B34FB in module 'x1lib.dll'. Read of address 00000000
Exception Address: 1F072C51
Stack: 1F072C4C 1F072C64 1F083C4D 1F0B72AA 1F185643 1F189170 1F01761E 1F1895B1 1F1380FB 1F1BC4AC 1F1BBE1B 1F136A5D
User Email:
User description:

LOGIC ARGS 0,50
---End description
--------   Specs  --------
  Windows 7 Workstation Service Pack:
  Intel P6 (Model 14) 2680MHz
  91 processes active
  Virtual Memory: 1771M Free / 2048M Total
  Physical Memory: 4096M Free / 4096M Total
  Data drive: 472765M Free / 853861M Total
  Outlook Version: 12.0.6423.1000
  MAPI DLL: mapi32.dll (actual: OLMAPI32.DLL); Version: 12.0.6423.1000
-------- INI File --------
INI file information is suppressed

********************
********************
LogID: 1788082478
Version: 4054dh   Date: 9/28/2011 6:47:00 AM
X1UI: 01221000
X1Lib: 1F001000
Access violation at address 1F1BAFD9 in module 'x1lib.dll'. Read of address 00000004
Exception Address: 1F072C51
Stack: 1F072C4C 1F072C64 1F083C4D 1F0B72AA 1F185643 1F189170 1F01761E 1F1895B1 1F1380FB 1F1BC4AC 1F1BBE1B 1F136A5D
Automatically generated description:
LOGIC ARGS 0,218(NON CRASH)
---End description
--------   Specs  --------
  Windows 7 Workstation Service Pack:
  Intel P6 (Model 14) 2680MHz
  91 processes active
  Virtual Memory: 1765M Free / 2048M Total
  Physical Memory: 4096M Free / 4096M Total
  Data drive: 472765M Free / 853861M Total
  Outlook Version: 12.0.6423.1000
  MAPI DLL: mapi32.dll (actual: OLMAPI32.DLL); Version: 12.0.6423.1000
-------- INI File --------
INI file information is suppressed

********************


I have X1 running on a couple of other machines without any problems.

I then tried running the index repair tool. The X1 started and worked for an hour and has since stopped working again. Why would the repair tool fix a problem after I had cleaned X1 off the machine using the uninstall tool? Doesn't the uninstall tool remove the index files?

Why does X1 keep crashing?

What can be done?

Thank you

john

[john@gardenway.org]

I am still hitting this same problem. Has anyone found a solution, or is there a Beta that I can try?

thank you,

john

[john@gardenway.org]

I have uninstalled and re-installed X1 and have not been able to solve this. From the earlier post, this is a known problem. Please advise what can be done. I am willing to try anything. I love X1. It makes searching much easier. I am dependent on it's awesome capabilities. Any beta code or other suggestions that I could try?

thank you,

John Murray

[Kevin Bray]

I have uninstalled and re-installed X1 and have not been able to solve this. From the earlier post, this is a known problem. Please advise what can be done. I am willing to try anything. I love X1. It makes searching much easier. I am dependent on it's awesome capabilities. Any beta code or other suggestions that I could try?

thank you,

John Murray

Hi John,

We are actually in the midst of a closed beta right now; I'm happy to include you in this group. Can you please write me at betafeedback at x1 dot com from your preferred email address?

Thanks,

Kevin

[Dick99999]

I have the same issue. Always worked with X1 on XP-32. Now switched to win 7 -32 bit. To be sure, I download the latest free trial. Did not work because of the above error (crash). After that, did all clears, deletions, registry clears, re-install, index repair. Found the diagnostic tool and that provides the following crash output (together with the windows 7 error that the program stopped/crashed).

Code: Select all

********************
LogID: 867575849
Version: 4054dh   Date: 11/22/2011 2:41:17 PM
X1UI: 00021000
X1Lib: 1F001000
Access violation at address 1F1B34FB in module 'x1lib.dll'. Read of address 00000000
Exception Address: 1F072C51
Stack: 1F072C4C 1F072C64 1F083C4D 1F0B72AA 1F185643 1F189170 1F01761E 1F1895B1 1F1380FB 1F1BC4AC 1F1BBE1B 1F136A5D
User Email:
User description:

LOGIC ARGS 0,50
---End description
--------   Specs  --------
  Windows 7 Workstation Service Pack: SP1
  Intel Pentium III 2260MHz
  112 processes active
  Virtual Memory: 1802M Free / 2048M Total
  Physical Memory: 1355M Free / 2048M Total
  Data drive: 22381M Free / 76801M Total
  Outlook Version: 12.0.6562.5003
  MAPI DLL: mapi32.dll (actual: OLMAPI32.DLL); Version: 12.0.6562.5003
-------- INI File --------
INI file information is suppressed

********************
********************
LogID: 867575849
Version: 4054dh   Date: 11/22/2011 2:41:17 PM
X1UI: 00021000
X1Lib: 1F001000
Access violation at address 1F1BAFD9 in module 'x1lib.dll'. Read of address 00000004
Exception Address: 1F072C51
Stack: 1F072C4C 1F072C64 1F083C4D 1F0B72AA 1F185643 1F189170 1F01761E 1F1895B1 1F1380FB 1F1BC4AC 1F1BBE1B 1F136A5D
Automatically generated description:
LOGIC ARGS 0,218(NON CRASH)
---End description
--------   Specs  --------
  Windows 7 Workstation Service Pack: SP1
  Intel Pentium III 2260MHz
  112 processes active
  Virtual Memory: 1794M Free / 2048M Total
  Physical Memory: 1352M Free / 2048M Total
  Data drive: 22381M Free / 76801M Total
  Outlook Version: 12.0.6562.5003
  MAPI DLL: mapi32.dll (actual: OLMAPI32.DLL); Version: 12.0.6562.5003
-------- INI File --------
INI file information is suppressed

********************