Bug when typing search

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Bug when typing search

Postby pacoppe » Thu Jun 06, 2013 12:21 pm

As soon as I try to type in the search box or name box, I got an error and exit...
Error Messages :
"X1 as experienced a problem and may need to close"
"Index outside tables bounds"
What can I do ?

- X1 search 8.0.1
- Win7 SP1
pacoppe
 
Posts: 1
Joined: Sat Jun 01, 2013 12:41 am

Re: Bug when typing search

Postby Rhonda » Thu Jun 06, 2013 5:17 pm

Hi sorry you're having problems. Many things we can solve in the forum, some like this we have to have our devs take a look at.

Can you please gather the following logs:

1. Click the "Start" button
2. In the Run box, enter the following: %TMP%
3. Press Enter
4. In the resulting directory, sort by the 'Name" column and send me the most current 'x1setup.log' and 'x1pro_install.<date>.log' files

Also submit a case here. You can download the diagnostics tool from the link, add those files plus the 2 above and we'll try to see what's going on.

http://www.x1.com/support/x1_search_submit_case.html
Rhonda Rondeau
Product Manager
X1 Social Discovery
Rhonda
X1 Super User
X1 Super User
 
Posts: 223
Joined: Sat Feb 09, 2013 7:38 pm
Location: Pasadena, CA


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