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by **GGX1USER** » Thu Mar 06, 2014 7:12 pm

Error msg is "an error occurred preventing installation"
Any ideas??

by **Jerald Metz** » Fri Mar 07, 2014 12:26 am

Hi there!

Does this error happen each time you attempt to install? Can you provide some more information, such as:

Are you performing a first-time install or an upgrade?
What version are you upgrading from?
What OS version are you running?
Can you provide a screenshot?

Any additional info would help us better diagnose.

Thanks!

by **GGX1USER** » Fri Mar 07, 2014 8:38 am

I'm using Windows 8 & I have X1 v8 on my system already - I have a screenshot saved as a jpeg but not sure how to attached it?

by **Jerald Metz** » Fri Mar 07, 2014 10:25 am

Hi GGX1USER,

I just emailed you directly. Can you send me a screenshot and your install log files?

We'll take a look and see what we can figure out.

Thanks!

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