8.2 Can't install - Not connected to the internet error

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8.2 Can't install - Not connected to the internet error

Postby arehm » Fri Mar 07, 2014 6:50 am

As per the subject. I'm on the internet, view the 8.2 post, download the installer stub, run it, it complains about not being connected to the internet. Go back on the internet and post this. Also tried running as administrator. Ideas? Windows 7.
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Re: 8.2 Can't install - Not connected to the internet error

Postby Kenward » Fri Mar 07, 2014 8:25 am

Proxy? Firewall?
MK
X1 Search 8.6.1 - Build 6003fa (64-bit)
Windows 10 Pro 64-bit | Windows 10 Home 32-bit
No, I have nothing to do with X1, just a user since 2004.
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Re: 8.2 Can't install - Not connected to the internet error

Postby Jerald Metz » Fri Mar 07, 2014 10:24 am

Hi arehm,

I just sent you an email requesting a screenshot and some log files.

We'll take a look and see what we can figure out.

Thanks!
Jerald Metz
Product Manager, X1 Search 8

Please feel free to reach me directly at jmetz (at) x1 (dot) com
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Re: 8.2 Can't install - Not connected to the internet error

Postby arehm » Wed Mar 26, 2014 6:44 am

Sorry for the delay. Life got in the way. Sent the information yesterday. no change on my end. Still can't install the update. Never had an update problem on this machine before.
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Re: 8.2 Can't install - Not connected to the internet error

Postby arehm » Thu Mar 27, 2014 6:32 am

Hate to bother you, but any update on this? Now my X1 doesn't open emails, it still indexes them, but I can't open them and do anything with them. I plan to blow up X1 and reinstall from scratch, but I can't even get the regular installer to work now. It gives the same error and then crashes.
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Re: 8.2 Can't install - Not connected to the internet error

Postby arehm » Thu Mar 27, 2014 8:47 am

A .Net repair looks like it has resolved this issue.
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