> Out of frustration I have uninstalled X1 and reinstalled the new version 8.5 from scratch (the upgrade did not work)
> Now it opens (yey!)
Good for you (to a degree)!
I tried to do the same but although I didn't remove the license, now my X1 refuses to activate the license. Incredible!
I'd try to remove (disable) Gmail indexing if that's what may be the reason of X1 getting stuck.
> How can they sell a product that does not work and then not respond meaningfully to support requests!
I've been thinking the same. Last year I decided to buy support since X1 I had didn't work well (I wanted to have access to upgrades), but subsequent upgrades proved to be buggy in different ways.
For example with 8.4 I had regular crashes after each resume-from-suspend. That was annoying (had to restart the damn thing multiple times every day), but now I after an "upgrade" to the non-working 8.5 I have nothing and I'm back to Windows Search.
To your point about support requests: I had my 8.4 enabled to submit crash reports so they must have received dozens of them in the past year.
Because the product is so fragile, I keep my Sources to a bare minimum (just local files and Outlook (the latter I never search, maybe I should disable that too)) but even that is too much.
I'm not sure if I should continue with X1.
Edit: I just tried to run X1 setup again, now my license check passed. Incredible. Days of downtime because their license checking service is crappy.
Edit 2: Check out
viewtopic.php?f=68&t=18003 some dude's indexing also gets stuck at 80%. The post contains some troubleshooting steps with workarounds.
Edit 3: after deleting the index from Options and reinstalling 8.5 from scratch, I disabled all extensions which I don't care about and added only MS Office, PDF, and TEXT/TXT/ASC.
I also enabled X1 to start with Windows because in my services.msc I don't see any X1* service, don't know why is that - I think there used to be X1Search* in there. I had problems "Connecting to Search Service..." prior to deleting the index and reinstalling (twice), so may be this auto-start helps, maybe it doesn't.
Now everything is working fine. I can't see how much index space and system resources I save by not indexing all the stuff I didn't (really) need, but so far so good. My data and the index are on SSD and it took me about 10 mins to reindex my 50K docs.
