licence no longer activates

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licence no longer activates

Postby danx55 » Mon May 22, 2017 11:48 pm

since the recent 8.5.1 update my licence seems broken :-(
each time I start X1 when turning on computer it asks for licence and says there are no more licences :-\
Posts: 20
Joined: Tue Oct 11, 2016 11:18 am

Re: licence no longer activates

Postby cscott » Thu May 25, 2017 4:45 pm

Hi Danx55,

This is a known issue with Search 8.5.1 that occurs on a small (~1%) subset of users. It appears you're one of the "lucky" ones.

We have released Search 8.5.2 today to help alleviate this issue.

Please contact the X1 Customer Care team so that they can assist in getting you up and running again.
Chris Scott
Product Manager
X1 Power User
X1 Power User
Posts: 66
Joined: Thu Dec 08, 2016 11:53 am

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