Every Email Duplicated in Index

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Every Email Duplicated in Index

Postby johnjoemorgan » Tue Oct 28, 2014 7:15 pm

Hi

I have searched the forum for an answer to this but can't see anything.

I've had this problem with the last 2 versions of X1 but with this latest version update I thought it's time to sort it out!

Not matter what I do, new install, clean index etc., I always end up with 2 copies of the same email. This happens to all PST files. If the emails are moved from one PST to another (e.g. when archiving) I still get 2 duplicate emails reflected in the new results.

When I open the duplicates (open email or folder) X1 takes me to the same single email in Outlook.

I'm sure this sis a simple fix but I'm frustrated I can't find the answer myself :-)

Specs are:

Windows 8.1 64 bit
X1 Search 8.3 (5001lw) 64 bit
Outlook 2013 64 bit
ClearContext 6.2.5 Professional


Cheers

John
johnjoemorgan
 
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Re: Every Email Duplicated in Index

Postby Kenward » Wed Oct 29, 2014 2:36 pm

This can be a temporary issue while X1 sorts itself out.

If it persists, check your mail profiles and see if there is some sort of duplicated entry fof the PST files.
MK
X1 Search 8.5.2 - Build 6001si (64-bit)
Windows 10 Pro 64-bit | Windows 10 Home 32-bit
No, I have nothing to do with X1, just a user since 2004.
Kenward
X1 Guru
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Posts: 4107
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Location: UK

Re: Every Email Duplicated in Index

Postby blaganthorpeIII » Tue Mar 20, 2018 3:07 pm

I am having this same issue. Any ideas?

X1 Search 8.6 64 bit
Windows 10 Pro Ver 1607
Microsoft Office Home and Business 2016 Version 1703
blaganthorpeIII
 
Posts: 2
Joined: Tue Mar 20, 2018 2:59 pm

Re: Every Email Duplicated in Index

Postby blaganthorpeIII » Tue Mar 27, 2018 12:46 pm

I have this same problem. I've paid for and contacted X1 support five days ago and no response.I don't know what it means when you say "check your PST file...." Any help would be appreciated. Both my inbox and sent files are duplicated.

Outlook Desktop 2016 64 bit
Windows 10 Pro 64 bit
X1 8.6
blaganthorpeIII
 
Posts: 2
Joined: Tue Mar 20, 2018 2:59 pm


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