X1 has stopped indexing Outlook Exchange

[bkahler]

My X1 8.63 6003ch has stopped indexing my exchange account, (which I normally access via Outllok) since 24'th of May. When I press "Scan Now" it returns to "finished" status after 30 sec. and shows last indexing 24.5..18. There are many new mails.

what can I do to get it scan correctly and bring the new mails?

[vegascoop]

I'm having the same problem. Very annoying. Any fixes? Already tried uninstalling / reinstalling and deleting the index.

[Swieder711]

I am so disappointed in X1's ability to index my inbox and sent folder for Outlook 365. I can see my PST files, but nothing from my OST files. I have tried rebuilding the OST file and uninstalling/reinstalling X1, but no luck.

The only thing that worked was to completely uninstall/reinstall Office 365. That worked temporarily. Now I am back with no index for Inbox and Sent.

Tech support has opened a case for my issue. I sent an email to the new CEO, Craig Carpenter, letting him know that I have been using X1 for over 10 years and have now started to evaluate Lookeen as a replacement.

I hope they can solve my problem so that I can continue using X1. I am giving it to Friday.

[vegascoop]

This is what worked for me-- I set the default OST Data File to an account that I do not index. I then deleted and rebuilt the index. X1 seems to index OST data files that are not the default.

Please note: this is the default under the DATA FILES tab in Outlook (NOT the default email address under the EMAIL tab).

X1 will not index the default OST data file-- highly annoying.

[Kenward]

I don't understand. X1 indexes my Outlook via IMAP.

Is OST something different?

Everything in my Inbox is visible.

Do you have Outlook rules that put your messages somewhere else?

[mrwul]

No problems here, Outlook 365 using Exchange.
Also have some POP accounts linked. They are also properly indexed.
FWIW: am using X1 version 8.6.1.6003fa 64bit on Windows 10 x64.