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Kenward wrote:Sadly, the viewer in the new version still does strange things with some files.
cscott wrote:Kenward wrote:Sadly, the viewer in the new version still does strange things with some files.
Darn! I thought we had that one nipped in the bud. Would you mind sending me that PDF to my username at x1.com?
Cgy-Jim wrote:My install just crashes with no explanation. Says see the log. What log?
hektic wrote:Hello,
Upon installing the new version I have lost all of my results.
There are 628,000 items indexed in my X1, but the morning after installing the latest 8.6 update I can no longer view any results.
The left hand navigation tree is visible, but when you click on it nothing becomes highlighted. The software is not frozen. I can click across the top navigation menu (All, email, email and attachments, etc). However, no matter what I click on, it states "no results" even though on the bottom left hand corner it says 628,872 items indexed.
I'm running windows 10 with latest updates. I have tried uninstalling and re-installing and it makes no difference. Do you have any suggestions as to what the issue could be?
Thank you.
SoCalScott wrote:This seems to happen every time there is an update to X1. Maybe I should just ignore future updates.
james.darnell wrote:X1 now appears to be indexing a lot slower than normal, causing excessive CPU usage for me. During those times X1 is very slow to respond. Is another release coming out soon.....?
SoCalScott wrote:I find it interesting that many people are reporting similar problems. And what do we hear from X1...crickets. Nothing. Nada. Zip.
I've already started exploring other options, and if this situation doesn't get fixed quickly, I will probably go to another program.
kblount wrote:Was able to get this version installed, but I want to go back in time an beat my two day previous self for even considering the upgrade. Stupid... stupid... stupid.
I don't get it. Why do search results now take 15-20 seconds to show up? Why, once they show up, do preview windows take 10-20 seconds to show up? I moved from a perfectly functioning installation to one that, if I use it, will actually slow down my work-flow by a considerable amount.
If I uninstall and move back to the previous version (how do I even do that?), what are the odds that this installation has corrupted the previous? You should include an option on the upgrade message: "Never show this again" for those of us too stupid to leave well enough alone.
edit: Why is the "open" option in email greyed out? Why can I only open email using ctrl-o? Also, why, after waiting 10-20 seconds for the preview to show up, does the preview many times not actually show up?
cscott wrote:SoCalScott wrote:I find it interesting that many people are reporting similar problems. And what do we hear from X1...crickets. Nothing. Nada. Zip.
I've already started exploring other options, and if this situation doesn't get fixed quickly, I will probably go to another program.
Sorry to hear you're having a bad experience. We're here and listening, however these forums are generally not the best method of finding support.
Would you mind submitting a support ticket here: https://www.x1.com/support/x1_search_submit_case.html so we can take a crack at resolving this issue for you?
cscott wrote:If we can't get you up and running on 8.6, we'll roll you back to the previous version, however the checkbox in the "Options" window to disable all future automatic update checks is specific to 8.6, so you'll be prompted to upgrade from time to time.
SoCalScott wrote:cscott wrote:If we can't get you up and running on 8.6, we'll roll you back to the previous version, however the checkbox in the "Options" window to disable all future automatic update checks is specific to 8.6, so you'll be prompted to upgrade from time to time.
Can you tell us how to do this so we can get up and running again while X1 figures out what's wrong with the update?
Thanks!
cscott wrote:Cgy-Jim wrote:My install just crashes with no explanation. Says see the log. What log?
Cgy-jim,
Many users who have issues installing via the bootstrapper often have success when using the direct .MSI installers which are linked above.
That being said, if you'd like to help us troubleshoot this issue here's what the error message refers to:
SETUP/INSTALL LOGS:
X1SearchSetup.log
X1Setup.log
x1search_install##########.log (looks like x1search_install635833909506379069.log)
MSI@@@@@.LOG (where @= a string of numbers and letters)
Here is how to locate those:
1. Click the "Start" button
2. In the Run box, enter the following: %TEMP%
3. Press Enter
4. In the resulting directory, sort by the 'Name" column and view the most current 'x1setup.log', 'x1search_install##########.log' and 'MSI@@@@@.LOG' files
I'm happy to pass along feedback and logs to the development team, but for best results I'd try the going through the X1 Support system.
It makes it easier for us to track trending issues and resolve them if possible.
poy wrote:Backing up C:\Users\poy\AppData\Local\X1 Search\ folder regularly saved me lots of trouble in the last couple of months.
I shutdown X1 (settings to close its indexer on exit) and then manually use Acronis to backup the folder incrementally.
Works like a charm and gives me peace of mind as X1 index corruption occurs from time to time.
cscott wrote:poy wrote:...I shutdown X1 (settings to close its indexer on exit)...
Just make sure that those indexes aren't locked by Acronis when you're attempting to index data!
cscott wrote:I know you're quite the power-user, so I'm interested to see your results.
rosspayne wrote:Where can I find the Release Notes for 8.6? Thanks.
masta blasta wrote:well the index corruption issue is still alive and well in my case, total number of items in index drops to around 64,000 items from around 550,000 items. this is unfortunate since that first line in the 8.6 release notes had me excited that the issue was finally fixed.
8.6 Release Notes wrote:- System time changing due to travel no longer necessitates a rescan of indexes
cscott wrote:masta blasta wrote:well the index corruption issue is still alive and well in my case, total number of items in index drops to around 64,000 items from around 550,000 items. this is unfortunate since that first line in the 8.6 release notes had me excited that the issue was finally fixed.
Masta Blasta,
I'm willing to bet what you're seeing isn't index corruption, but a byproduct of our fix for one of the other annoying bugs:8.6 Release Notes wrote:- System time changing due to travel no longer necessitates a rescan of indexes
The delta scans on files are triggered based on a check of the "Modified Time" metadata value which was - previous to 8.6 - calculated in the machine's local time.
If that time zone was to change (for example: if you happened to travel between time zones), the modified time value would be inaccurate and X1 Search would re-index those items.
The solution for that bug was to change the calculation of the Modified Time to be in the UTC time format, which never changes.
The downside of that fix is that every item in your index must have that calculation performed on it. This requires removal and re-indexing into the index, as most metadata values are calculated upon ingestion into the index.
In order to avoid the issue of everyone who updated to 8.6 having their index be automatically deleted and rebuilt from the ground up, we elected to allow everyone to preserve their existing indexes - however, if you elected to keep those existing indexes the modified time re-indexing issue is still present.
Delete and rebuild your indexes, and I'll bet this problem is solved for you.
masta blasta wrote: also seeing the same issue as SoCalScott, X1 is running a full reindex of the computer after every boot.
Trajan wrote:X1 won't connect to the search service. And even though it is a desktop program with no need for the internet, because X1 has decided to police its program in that way, I now have a useless program. I really don't want to uninstall and spend 10 hours indexing if this is a problem with X1's servers. Anyone else experiencing this?
Trajan wrote:I do have such xml files. I opened up a support case and sent them. I can't see anything of note or real value in them (they are very short), but perhaps they will. I'd upload them here for you to look at, but there is no attachment feature.
hoffi.confusion wrote:Please let me know here, if the bugs are fixed, then I will also update.
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