X1 RTI Plugin not found

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X1 RTI Plugin not found

Postby hangfire » Sat Jan 19, 2019 3:34 am

Hi

Recently re-installed X1 Search (8.6.1 6003fa -64bit), do not find X1 RTI Plugin in Outlook O365.

Any thoughts?

TIA
hangfire
 
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Re: X1 RTI Plugin not found

Postby Kenward » Sun Jan 20, 2019 8:40 am

do not find X1 RTI Plugin in Outlook O365


Are you seeing some sort of prompt that complains about this?

Have you looked in Outlook?
MK
X1 Search 8.6.1 - Build 6003fa (64-bit)
Windows 10 Pro 64-bit | Windows 10 Home 32-bit
No, I have nothing to do with X1, just a user since 2004.
Kenward
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Re: X1 RTI Plugin not found

Postby hangfire » Thu Jan 24, 2019 9:52 am

Kenward wrote:
do not find X1 RTI Plugin in Outlook O365


Are you seeing some sort of prompt that complains about this?

Have you looked in Outlook?


Some background -
X1 version - 8.6.1
Outlook O365
Did re-install of O365 and X1 as Outlook e-mails were not getting indexed neither OST/ PST.
Post install did not fine X1 Plugin

Meanwhile did bit of digging and followed below steps -
- Added C:\Program Files\X1 Search\Plugins\MAPI64\X1OutlookRTIAddin64.dll
Now the Add-in is available and is selected.

Issue is X1 is not indexing Outlook e-mails, while adding PST X1 throws error. as unable to add PST, restart or contact support.
hangfire
 
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