How to recover my licenses?

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How to recover my licenses?

Postby fredw1970 » Wed Sep 18, 2019 8:22 am

So I have an issue, and I am hoping somebody can assist me with.

I have 14 paid licenses for X1 Search, on 14 separate machines.

In the last couple of weeks, two of my employees needed new machines due to a variety of reasons.

When I went to reinstall X1 it said that I was out of licenses... However, in checking with my IT dept this morning they already reimaged the old machines, making it impossible for me to deactivate those licenses.

Any idea how I can recover those two so that I can re-apply them to the two new boxes?

Or are those licenses in the "virtual trash" so to speak?

Any help would be greatly appreciated!

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Re: How to recover my licenses?

Postby Jogy » Thu Sep 19, 2019 7:44 am


have you contacted X1 support directly?

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