Unable to index Outlook

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Unable to index Outlook

Postby Greg Dawes » Fri Apr 27, 2007 6:02 pm

If you notice either:

a. the message, "Your current Outlook configuration prevents scanning external PST files. Please load PST files directly into your default Outlook profile."

OR

b. a blank Outlook folder selection screen when going to Tools > Options > Email > Outlook > Select Folders To Scan

AND - you have installed and then uninstalled Outlook/Office 2007 (Office 12), then you may be experiencing the result of an incomplete uninstall of Outlook 2007.

It's probable that you have a couple of rogue registry entries that are the cause of the problem. The keys are:

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\12.0\Outlook

To correct:

1. Close Outlook and X1 using File > Exit (verify that the X1.exe process is stopped via Task Manager)
2. Download this file: http://www.x1.com/cs/Outlook07.zip
3. Extract the downloaded zip file
3. Double-click the extracted Outlook07.bat file to run (this will make a backup copy of the registry entries, just in case, and will then remove the entries)
4. Restart your computer

After your computer restarts, launch Outlook and then X1 to see if you can now see your folder selection list.
Greg Dawes
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X1 Technologies
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X1 does not "see" Outlook folders

Postby enriquem » Tue Oct 16, 2007 8:29 am

Hello, I also have installed and uninstalled Office 2007, returning to Office 2003.

X1 has lost the ability to look into (index) Outlook folders, and the symptoms are exactly the ones reported in Greg's entry on 7/25/2007.

My X1 version is: X1 ® Enterprise Client Version 5.6.3
(Build 3453) (Created: Tue Apr 3 18:08:43 PDT 2007)

I downloaded the outlook07.bat and run it. Restarted. Problem remains. So I look into the Registry and saw that HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook is still there, whereas the second entry is not.

Should I delete the entry manually?

I rely on X1 a lot. Thanks for your help.
Enrique
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Postby Greg Dawes » Tue Oct 16, 2007 11:01 am

Hi enriquem,

It seems strange that running the .bat file would not have removed both of the registry entries.

Anyhow, you should be able to manually remove the existing registry entry (of course, make a backup copy first) or you can upgrade to our latest release candidate, http://forums.x1.com/viewtopic.php?t=3301 which should automatically resolve the issue.

Please let us know what you try and if it resolves your issue.

Thanks!
Greg Dawes
QA Engineer
X1 Technologies
http://www.x1.com/company/contact-us
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Postby enriquem » Tue Oct 16, 2007 11:24 am

I installed the release candidate: X1 ® Professional Client Version 6.0
(Build 3539) (Created: Thu Aug 9 16:10:02 PDT 2007) and it solved the problem! I can now "see" the Outlook folders from the X1 Tools menu.

Thanks a lot.
Enrique
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Posts: 4
Joined: Tue Oct 16, 2007 7:51 am

Postby Greg Dawes » Wed Oct 17, 2007 11:00 am

Thanks enriquem -- that's good to know!
Greg Dawes
QA Engineer
X1 Technologies
http://www.x1.com/company/contact-us
Greg Dawes
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Posts: 638
Joined: Thu Jul 07, 2005 9:46 am
Location: Pasadena, CA


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